Terms of Service

Objective Consulting Pty Ltd
ABN 63 684 988 887
Effective Date: 01/01/2026
Website: www.objectiveconsulting.com.au

These Terms of Service (“Terms”, “Agreement”) govern your access to and use of services provided by Objective Consulting Pty Ltd (“Objective Consulting”, “we”, “us”, “our”).

By engaging our services or using our website, you agree to be bound by these Terms.

1. Services Covered

Objective Consulting provides services including:

• Leadership, culture and performance consulting
• Organisational strategy and change management
• Coaching (executive, team and individual)
• Training workshops and programs
• HR advisory and capability consulting
• Recruitment support and assessment services
• Virtual Assistant (VA) services

Services may be delivered in person, online, or via third-party platforms.

2. Scope of Engagement

2.1 Engagement Documents

A proposal, engagement letter, or statement of work (“Engagement Letter”) may outline project scope, timelines and fees. These Terms and the Engagement Letter form the Agreement.

2.2 Independent Contractor

Objective Consulting provides services as an independent contractor. Nothing in this Agreement creates a partnership, joint venture or employment relationship.

3. Professional Advice Disclaimer

Our services are advisory, educational and developmental in nature. They do not constitute legal, financial, medical, psychological or other regulated professional advice.

Clients remain responsible for their own decisions, actions and implementation of recommendations.

4. Client Responsibilities

You agree to:

• Provide accurate and complete information
• Respond promptly to communications
• Ensure appropriate decision-making authority
• Comply with all applicable laws

Outcomes depend on your participation and cooperation.

5. Fees & Payment

Fees are as stated in the Engagement Letter.

Invoices are payable within 14 days unless otherwise agreed. Late payments may attract interest permitted by law.

Reasonable out-of-pocket expenses may be charged where relevant.

6. Cancellation & Refunds

Cancellation terms are set out in the Engagement Letter. Where not specified, refunds will be assessed based on work completed and costs incurred.

7. Intellectual Property

All materials, frameworks, tools and methodologies created by Objective Consulting remain our intellectual property (“Consulting IP”).

Clients receive a non-exclusive licence to use Consulting IP for internal purposes once fees are paid.

Clients retain ownership of their own pre-existing intellectual property.

8. Confidentiality & Privacy

Both parties must keep confidential information secure and not disclose it except:

• To deliver services
• With consent
• As required by law

We handle personal information according to our Privacy Policy.

9. Business & Organisational Information

We may access confidential business information such as strategy, processes, workforce metrics and operational data. While not always “personal information”, it is treated as confidential and handled with appropriate care.

10. Data & Security

We take reasonable steps to protect data but cannot guarantee absolute security. Use of digital platforms involves inherent risk.

11. Data Breaches

We comply with the Australian Notifiable Data Breaches scheme where applicable.

12. Virtual Assistant Services

Virtual Assistants provided remain engaged through Objective Consulting or its partners. Nothing in this Agreement creates an employment relationship between the client and any Virtual Assistant.

13. Non-Solicitation

During the engagement and for 12 months after, you must not solicit, employ or engage any consultant, contractor or VA introduced through Objective Consulting without written consent.

14. Recording of Sessions

We may record sessions for internal quality, training or documentation purposes. Participants consent unless they notify us otherwise in advance.

Clients may not record sessions without our written consent.

15. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential loss
• Our total liability is limited to fees paid for the services giving rise to the claim

Nothing excludes liability that cannot legally be excluded.

16. Indemnity

You indemnify Objective Consulting against claims, losses or damages arising from your misuse of our services, materials, or advice, or your breach of laws or this Agreement.

17. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including illness, technology failures, natural disasters or government restrictions.

18. Termination

Either party may terminate in accordance with the Engagement Letter.

We may suspend or terminate services if fees are unpaid or Terms are breached.

19. Dispute Resolution

Before legal proceedings, parties agree to attempt resolution through good faith negotiation and, if required, mediation in Victoria, Australia.

20. Variations

Any variation to these Terms must be agreed in writing.

21. Survival

Clauses relating to confidentiality, intellectual property, limitation of liability, indemnity and dispute resolution survive termination.

22. Governing Law

These Terms are governed by the laws of Victoria and the Commonwealth of Australia.

23. Severability

If any part is unenforceable, the rest remains in force.

24. Entire Agreement

These Terms and any Engagement Letter form the entire agreement and replace prior discussions.

25. Contact

Objective Consulting Pty Ltd
Email: [email protected]
Phone: 0437 435 498
Website: www.objectiveconsulting.com.au